Certified Contact Center Manager
Date: 22th – 24th Sep 2014
The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center..... ..... more

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Presentation and Public Speaking Skills for Business Leaders
Date: 1st Oct 2014
This is an intensive and highly impactful 1-day workshop designed for Senior Management individuals and conducted by the exciting, entertaining and highly persuasive speaker..... more

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Executive to Manager – The Transition Modules
Date: 8th - 9th Oct 2014
For organizations, the promotion of staff is a regular occurrence. However one of the most daunting promotions is that from an Executive to a Manager...... more

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Certified Contact Center Team Leader
Date: 3rd – 4th Nov 2014
The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent..... more

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Executive Masterclass in Business Management
Date: 3rd - 6th Nov 2014
The “rules of the game” are continuously changing in every functional area of an organization, the learning curve for managers is getting steeper and faster. Competition is no longer..... more

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Managing Generation-Y Workshop
Date: 11th – 12th Nov 2014
Due to the delayed retirement of the Baby Boomers and the earlier development and entry of young people into the workforce into middle management positions, senior management may have to deal with 4 or 5 generations in their work ..... more

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Executive Masterclass in Financial Leadership
Date: 19td – 20th Nov 2014
The Certified Contact Center Team Leader Program (CCCTL) is developed for contact center middle management individuals. The Team Leader forms the crucial link between operations, management and agents. These individuals face high levels..... more

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Certified Contact Center Professional Program
Date: 19th - 20th Nov 2014
As Contact Center Operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most...... more

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Executive Masterclass in Marketing Brand Management
Date: 3rd - 4th Dec 2014
In today’s competitive global environment where organizations compete in 1 single market platform - the only way to compete is to differentiate or die...... more

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  Celebrity Trainers

 
 
 
 


 


 


         

(Download Brochure)
 
   
 
 
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Customer Service/ Contact Center Training

 
 


Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer. -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 


 
   

 
         
     
         
   
  PSMB Information:
 


PSMB Act 2001

(Registration of Employers and Payment of Levy)


For PROLUS
Download:
Tuntutan Majikan & Attendance List

 

ATCEN Academy