Certified Help Desk Professional (WKU)
Date: 24th – 25th Mar 2014
Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone..... more

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Executive Masterclass in Operation Management (Supply Chain & Lean Management) (WKU)
Date: 5th – 6th Apr 2014

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Certified Contact Center Manager (WKU)
Date: 7th – 8th Apr 2014
The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center. The operational skills would include goal setting..... more

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Facing The Media - Make it or Break it!
Date: 9th – 10th Apr 2014
The media can make or break any corporate organisation the way the news is written or slanted especially with the usage of social media today. For this reason..... more

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Certified Call Quality Management (WKU)
Date: 21st – 23rd Apr 2014
Call quality monitoring refers to the process of listening to or observing an agent’s phone conversations or other multimedia contacts with customers to establish and evaluate the quality..... more

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  Celebrity Trainers

 
 
 
 


 


 


         

(Download Brochure)
 
   
 
 
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Customer Service/ Contact Center Training

 
 


Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer. -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 


 
   

 
         
     
         
   
  PSMB Information:
 


PSMB Act 2001

(Registration of Employers and Payment of Levy)


For PROLUS
Download:
Tuntutan Majikan & Attendance List

 

ATCEN Academy