Facing The Media - Make it or Break it!
Date: 28th – 29th Apr 2014
The media can make or break any corporate organisation the way the news is written or slanted especially with the usage of social media today. For this reason, it is important to have your CEO or spokesperson well trained to Face The Media. ..... more

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The Women Leadership Toolbox - Head, Heart & Soul
Date: 7th – 8th May 2014

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Leading in High Heels Conference (FedUni)
Date: 9th May 2014
The Leading in High Heels Conference 2014 is designed specifically to address the leadership issues of today’s corporate women. This conference is targeted specifically at the women executives in the corporate environment...... more

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Certified Contact Center Professional (WKU)
Date: 21st – 22nd May 2014
As Contact Center Operations increases in complexity, the roles and responsibility of Contact Center Professionals has changed drastically. Today, it has become a necessity for most Contact Center Professionals to not only serve the customer..... more

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Certified Contact Center Team Leader (WKU)
Date: 11th – 12th June 2014
The Certified Contact Center Team Leader Program (CCCTL) is developed for contact center middle management individuals. The Team Leader forms the crucial link between operations, management and agents. These individuals face high levels..... more

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  Celebrity Trainers

 
 
 
 


 


 


         

(Download Brochure)
 
   
 
 
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Customer Service/ Contact Center Training

 
 


Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer. -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 


 
   

 
         
     
         
   
  PSMB Information:
 


PSMB Act 2001

(Registration of Employers and Payment of Levy)


For PROLUS
Download:
Tuntutan Majikan & Attendance List

 

ATCEN Academy